We must receive your booking in writing on our booking form together with a deposit of 10% of the total amount; the balance of your rent being due 1 week before your holiday starts. Non payment of the balance of the rent by the due date shall be construed as a cancellation of the contract.
We understand that things can change, but we would be grateful of as much notice as possible if you have to cancel you break. If you are able to cancel 2 weeks before your break, we are able to ensure that there will be no cost to you. In the event of cancellation in the 2 weeks prior to your break, we will do our utmost to ensure that we re-let the property, in which case we will be able to return your deposit, however, in the event that this isn’t possible, then unfortunately the deposit will not be refundable.
Arrival and Departure Times
Check in time if from 3pm and check out at 11am, though please do ask should you require an earlier or later time and we can check whether the property is in use before or after and do our best to accommodate.
Please do let us know should you have any cause for complaint and we will of course do our utmost to resolve this for you as soon as possible.
Non Availability of Property
We apologise should we have the need to cancel your booking in the event of any issue with the property beyond our control, for example as a result of flooding. Should this be the case, all rent will be refunded in full and we would like to offer a 10% reduction should you choose to book with us again as a way of apology.
Right of Entry
There may be occasions where we need to enter the property to undertake some checks (such as the hot tub) or quick repairs. We will always check with you first should you be in and advise that we have had to enter the property on your return should you not be in at the time.
We shall not be liable to you or any member of your party for any loss or damage to person or property arising from the letting.
VAT is included in the rental where applicable.
Loss, Damage & Care of Property
The hirer is responsible for any loss or damage to the property (reasonable wear and tear excluded), for taking good care of the property and leaving it in a clean and tidy condition. Should it be found that an excessive amount of cleaning is required a charge will be made.
Linen is provided for you in all areas, but please do feel welcome to provide your own should you prefer.
Pets are very welcome and we have provided a bed, throws and a crate for your use. Throws are provided for the sofas and beds if your pet would prefer to sleep on these (why wouldn’t you??!).
Cots and Highchairs
We have a travel cot, highchair and bed guard available should they be needed. Please do let us know and we can ensure these are available for you.
Our contact details
Name: Belinda Rae
Address: The Little Barn, The Lonnings, Sneckyeat Farm, Hensingham, Whitehaven, Cumbria, CA28 8XZ
Phone Number: 07540 732321
The type of personal information we collect
We currently collect and process the following information:
Personal identifiers, contacts and characteristics (for example, name and contact details)
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
To respond to contact from you via email, social media or our website contact form.
To process and manage you booking at The Little Barn Cumbria
We use the information that you have given us in order to respond to your enquiries and manage customer bookings.
We may share this information with FreeToBook booking system.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Belinda Rae by email at email@example.com
(b) We have a contractual obligation.
(c) We have a legitimate interest.
How we store your personal information
Your information is securely stored on FreeToBook Booking System or at The Lonnings, Sneckyeat Farm, Hensingham, Whitehaven, Cumbria, CA28 8XZ.
We keep your contact details for 6 months after the end of the tax year. We will then dispose your information by permanently deleting your information from our systems and shredding any paper documentation.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at firstname.lastname@example.org if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at email@example.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
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