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Booking Policy

Payment

We must receive your booking in writing on our booking form together with a deposit of 10% of the total amount; the balance of your rent being due 1 week before your holiday starts. Non payment of the balance of the rent by the due date shall be construed as a cancellation of the contract.

 

Cancellation

We understand that things can change, but we would be grateful of as much notice as possible if you have to cancel you break.  If you are able to cancel 2 weeks before your break, we are able to ensure that there will be no cost to you.  In the event of cancellation in the 2 weeks prior to your break, we will do our utmost to ensure that we re-let the property, in which case we will be able to return your deposit, however, in the event that this isn’t possible, then unfortunately the deposit will not be refundable.

 

Arrival and Departure Times

Check in time if from 3pm and check out at 11am, though please do ask should you require an earlier or later time and we can check whether the property is in use before or after and do our best to accommodate.

 

Complaints

Please do let us know should you have any cause for complaint and we will of course do our utmost to resolve this for you as soon as possible.

 

Non Availability of Property

We apologise should we have the need to cancel your booking in the event of any issue with the property beyond our control, for example as a result of flooding.  Should this be the case, all rent will be refunded in full and we would like to offer a 10% reduction should you choose to book with us again as a way of apology.

 

Right of Entry

There may be occasions where we need to enter the property to undertake some checks (such as the hot tub) or quick repairs.  We will always check with you first should you be in and advise that we have had to enter the property on your return should you not be in at the time.

 

Liability

We shall not be liable to you or any member of your party for any loss or damage to person or property arising from the letting.

 

VAT

VAT is included in the rental where applicable.

 

Loss, Damage & Care of Property

The hirer is responsible for any loss or damage to the property (reasonable wear and tear excluded), for taking good care of the property and leaving it in a clean and tidy condition. Should it be found that an excessive amount of cleaning is required a charge will be made.

 

Linen

Linen is provided for you in all areas, but please do feel welcome to provide your own should you prefer.

 

Pets

Pets are very welcome and we have provided a bed, throws and a crate for your use.  Throws are provided for the sofas and beds if your pet would prefer to sleep on these (why wouldn’t you??!).

 

Cots and Highchairs

We have a travel cot, highchair and bed guard available should they be needed.  Please do let us know and we can ensure these are available for you.

 

Privacy Policy

The Little Barn Cumbria Privacy Policy. This Privacy policy was last updated on 3rd July 2021.

 

Our contact details

Name: Belinda Rae

Address: The Little Barn, The Lonnings, Sneckyeat Farm, Hensingham, Whitehaven, Cumbria, CA28 8XZ  

Phone Number: 07540 732321

E-mail: info@thelittlebarncumbria.com

 

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)

  • Website user cookies (please refer to our cookie policy for more information).

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To respond to contact from you via email, social media or our website contact form.

  • To process and manage you booking at The Little Barn Cumbria

We use the information that you have given us in order to respond to your enquiries and manage customer bookings.

We may share this information with FreeToBook booking system.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Belinda Rae by email at info@thelittlebarncumbria.com

(b) We have a contractual obligation.

(c) We have a legitimate interest.

 

How we store your personal information

Your information is securely stored on FreeToBook Booking System or at The Lonnings, Sneckyeat Farm, Hensingham, Whitehaven, Cumbria, CA28 8XZ.

We keep your contact details for 6 months after the end of the tax year. We will then dispose your information by permanently deleting your information from our systems and shredding any paper documentation.

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@thelittlebarncumbria.com if you wish to make a request.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@thelittlebarncumbria.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

 

Cookie Policy

This is the Cookie Policy for The Little Barn Cumbria

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.

 

The Cookies We Set

  • Surveys related cookies

From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

  • Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
 

  • Site preferences cookies

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
 

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
     

For more information on Google Analytics cookies, see the official Google Analytics page.

  • Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook and Instagram, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
     

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

For more general information on cookies, please read "What Are Cookies".

However if you are still looking for more information then you can contact us by any of the methods on our Contact Page.